Refund policy
How do I return an item?
We think your cat or dog will love our products but we understand that some cases may be different than others. While we do not accept open bottles, we may review and determine if you are still eligible for return, including cases such as broken packages, lost shipments or more. Simply send us an email to hello@petwineshop.com.
Questions?
Email: contact@petwineshop.com
Business Hours:
M-R 10 AM – 2 PM EST
Closed Friday, Saturday and Sunday
Email is the best way to get a concern resolved after hours. Email contact@petwineshop.com anytime.
Shipping Information
FREE SHIPPING on All orders $10 and up to continental U.S. International shipping does apply.
Orders received before 4:00 PM EST ship in 1 business day*. Orders received after 4:00 PM ship in 1-2 business days.
Please be aware of how holidays and weekends may delay your order.
Tracking information is added to your account information when shipped.
*unless otherwise noted. See COVID-19 Notice.
NOTE: There are no returns on items sold in person. Period.