COVID-19 Notice

We continue to operate and fulfill orders while taking all precautionary measures to protect our employees and customers during this time 

Due to the current situations regarding COVID-19, there may be some delay on the processing and shipping of online orders. 

Please contact help@petwineshop.com if you have any questions or concerns as well as for direct information regarding your order.


Return Policy

 

Our standard return and refund policy applies to all orders and has not been amended due to the COVID-19 crisis.

 

Shipping Policies

-We typically dispatch orders within 1-5 business days from the date that we receive your order and credit verification has been confirmed. International orders may take up to 3-5 business days to process. Orders may be split and items may ship separately, based on inventory location. Orders placed on Friday after 4:00 PM EST will begin processing the following business day. Transit times do not include Saturday, Sunday or holidays

-Due to the current situations regarding COVID-19, there may be some delay on the processing and shipping of online orders.

-We offer free domestic shipping on purchases $15 and over via Standard Shipping methods.  Shipping within the United States is typically delivered within 3 - 10 business days, depending on your location. 

 

International Orders

-For international orders we utilize DHL and USPS, typically delivered within 5-10 business days. Prices are calculated at check-out, based on your location. Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers. 

-Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment.

**Due to the high influx of orders, estimated shipping and order processing windows are subject to change during Holiday and Sale season. Please do not hesitate to reach out to us if you have any questions at help@petwineshop.com.

 

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